Madden Library LinkTree of Critical Links:  https://linktr.ee/MaddenLibrary

Watch our social media for reminders and announcements about library virtual services, returns, and more throughout the year. Facebook| Instagram| Twitter.

Questions answered below:
Is the Henry Madden Library open?  (Short answer: no. Virtual services only.)
What Library services are available online?
How can I work with a librarian without the Library open?
What if I need a textbook from Course Reserves in the Library?
What if I need to check out a book or other materials?
Returns: What about the books I have due?
What about other services housed in the Library (CFE, SSD, Learning Center, Graduate Center, etc.)?
What about items from DISCOVERe?
What if I need to print documents?
Can you connect me to the Writing Center?

Last updated Thursday, April 2, 2020 at 5:30 p.m. This page will be updated as new information is available.

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Is the Henry Madden Library open?

As of March 30, 2020 at 5 p.m., and at the direction of the CSU Chancellor’s office, the Henry Madden Library will be CLOSED and all services will move to virtual services. This includes book and tech checkouts and all spaces housed within the library.

To get help from librarians, DISCOVERe, The Center for Faculty Excellence, or Students with Services with Disabilities, look up their contact information on our Patron Connect page

You may also call 559.278.2551 or email emailref@mail.fresnostate.edu for help.

Virtual Service Hours: These virtual points of service are able to respond during regular business hours (M-F 9 a.m. – 5 p.m. during summer months) and are monitored by Madden Library employees who will ensure that your message is routed to the correct service.

In-person research and circulation services are not available, but you can consult with a research librarian directly online.

 

What library services are available online?

Please see our COVID-19 Continuity Resources page for a full list of virtual services available to students and faculty to support delivery of virtual instruction. These services include phone and email inquiries and consultation, email, Zoom consultation and instruction, and 24/7 chat.

 

How can I work with a librarian without the library open?

We have a number of ways you can consult with a librarian remotely during this time. Librarians can help you navigate our many online and e-resources and help you find the information you need to be successful.

  • Reach a librarian for Reference and Research help remotely 
    • Via chat reference. Fresno State librarians monitor chat 9 a.m. – 5 p.m. Monday through Friday during the summer months, minus campus holiday); a worldwide network of librarians are available 24/7 to answer your questions and help find online resources.
    • Via Phone: 559.278.2551 to reach a librarian who can help you from 9 a.m. – 5 p.m. Monday through Friday.
    • Via Email: emailref@mail.fresnostate.edu
    •  Or, contact your subject librarian directly. 

 

  • To reach HML Circulation directly about due dates or other questions:
    • Due dates for books and Tech Lending items will be adjusted to August 31, 2020, and due dates for other materials have also been extended. No fines will be assessed for overdue items during this period.
    • Email HMLCIRCULATION@listserv.csufresno.edu

What if I need a textbook from the Course Reserves in the library?

If you are in need of a textbook you are unable to purchase, many online versions of textbooks and other books have been made available to students and faculty for free during this time. Please consult our LibGuide regarding Free Course Resources to see if your book is available from one of the outlets listed. There is also a form you can fill out to ask for help from a librarian to find your textbook or any other book you may need.

If a free, online alternative is not available to you, email your subject librarian who can work with you and your instructor to find solutions.

 

What if I need to check out a book or other materials?

Some library resources are not available during this period. Because the library is closed, we can provide access to print books only by appointment and on a limited basis to support online instruction. We strongly recommend working with your subject librarian to find alternative, online resources to replace print books. Usually, they can help. If nothing online is available or accessible, they can help make other arrangements.

Most of our Technology Lending collection of laptops, cameras, etc., have already been checked out to students, so Technology Lending is closed. If you need assistance before the library reopens, please contact Circulation via email, and we will do what we can to help.

 

Returns: What about the books/tech I have due?

Due dates for books will be adjusted to August 31, 2020, and due dates for other materials have also been extended. No fines will be assessed for overdue items during this period. No need to return books at this time. Please look for emails updating you about the status of your borrowed books.

If you absolutely must return books before the due date, please use the book drop slot outside the library entrance.

To return items from Tech Lending, please email HMLCIRCULATION@listserv.csufresno.edu to arrange a time for returns. If you don’t need to return the item this summer, please feel free to hold on to it until the beginning of the fall semester. Also, watch our social media for pop – up return dates.

 

What about other services housed in the Library (CFE, SSD, Learning Center, etc.)?

The Library also houses the Center for Faculty Excellence, Services for Students with Disabilities, the Learning Center, the Graduate Center, and DISCOVERe. These centers operate separately from the Library, though. Through our Patron Connect page you can send a message to our neighbor services in the library. Please inquire with these services directly to find out about times and appointments to help you.

What about laptops or hotspot from DISCOVERe?

To get tablets and hotspots, contact DISCOVERe at discovere@mail.fresnostate.edu or by phone at 559.278.1812 to see if they can help you with tablets, laptops, and hotspots. They have been operating a pop-up service at the entrance to McKee Fisk and can take appointments. For more information: http://www.fresnostate.edu/president/discovere/

To return laptops or hotspots to DISCOVERe, please email them to make an appointment.

 

What if I need to print documents?

Limited printing is available to students for  educational purposes only at the Student Housing office computer lab (Atrium building), from 8 a.m. to 5 p.m, Monday through Friday. Students may use the pay-for-print system or add money in the adjacent computer lab. For more information, please contact the 24-hour Student Housing line at 559.278.2345.

 

Can you connect me to the Writing Center?

Sure! Appointments for the (now online) Writing Center can be made via their website:


We thank you for your patience and understanding as we all work together to slow the spread and impact of COVID-19.

This page will be updated as information evolves.  We encourage you to leave a comment below if you have further questions. We will do our best to answer them or send them on to those who can.